Exciting news for all Wattman AI users! Our latest feature, Human Handover for Conversation AI, ensures that your automated service can smartly transition conversations to a human representative when the situation demands. Whether it’s a complex issue, a sequence of unmet needs, or a customer’s direct request to speak with a human, this feature ensures that your clients are always in good hands.
How does it work?
- Enable Human Handover: Start by toggling ON Human Handover in the Bot Goals settings to configure your preferences.
- Choose a Trigger Scenario: Set up the AI to hand over the conversation based on specific triggers such as requests for a human, lack of information, or failure to resolve an issue.
- Customise What Happens Next: Assign the conversation to a specific team member, create follow-up tasks, and send closing messages to maintain engagement.
- Manage Notifications: Ensure that your staff are promptly notified when they have a new task or conversation assigned, keeping your team responsive and efficient.
This upgrade is available within our labs, and each bot can be configured with up to six handover actions. This feature is not just about technology; it’s about enriching customer interactions with timely and personal responses. For more information on setting up and personalising your Human Handover settings, visit the settings panel in your Wattman AI dashboard.
